Citation, commencement and interpretation

1. —(1) This Order may be cited as the Police Authorities (Particular Functions and Transitional Provisions) (Amendment) Order 2010 and shall come into force on 17 March 2010.

(2) In this Order “the 2008 Order” means the Police Authorities (Particular Functions and Transitional Provisions) Order 2008( 2 ).

Amendment of the 2008 Order

2. The 2008 Order is amended in accordance with the following provisions of this Order.

3. In article 2 of the 2008 Order for “5” substitute “5A”.

4. After article 5 of the 2008 Order insert—

“ 5A. —(1) This article applies to complaints made by members of the public to police forces, not being complaints to which Part 2 of the Police Reform Act 2002 ( 3 ) applies.

(2) A police authority shall monitor complaints made to the police force maintained for its area to which this article applies, and shall intervene where it appears to the authority that the response of the force to such complaints is unsatisfactory.

(3) Without prejudice to the generality of paragraph (2), the authority shall in particular—

(a) ensure that it is kept informed by the force about complaints;

(b) monitor the way that the force responds to complaints;

(c) challenge the force to correct or improve its processes for responding to complaints where it appears to the authority that the processes are unsatisfactory;

(d) intervene in the way the force is responding to a particular complaint if it appears to the authority that such an intervention is necessary to ensure that the member of the public in question obtains a satisfactory response. ” .